PRIVACY STATEMENT of Ann Hoste (version March 16, 2020) This Privacy Statement applies to every user of https://www.annhoste.be and all its sub-sites (hereinafter “Website”) offered by Ann Hoste, located in 03178 Benijofar · Spain, Calle Santa Rambla 30, registered in the crossroads bank for companies under number CIF 031126073554. Ann Hoste is the owner and manager of the Website. Why a privacy statement? Your privacy is of great importance to Ann Hoste. We therefore adhere to the privacy legislation. This means that your data is safe with us and that we always use it correctly. This privacy statement informs visitors to https://www.annhoste.be about the way in which we collect and process personal data. We hereby express our intention to process personal data in a transparent manner, in accordance with the General Data Protection Regulation (GDPR). We pay particular attention to the protection of the private lives of visitors and users of the website and therefore undertake to take all necessary, reasonable and within our power to protect personal data against loss, theft, distribution and all other unauthorized use. 'Personal Data' means: any information about an identified or identifiable individual; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person. If the visitor or user wishes to respond to one or more of the provisions stated below, he or she can contact us at the following address: 03178 Benijofar · Spain, Calle rambla 30, or via the following email address: info@annhoste.be . This privacy statement applies to all information transferred to us by electronic means or as a result of a direct visit to our office or contact with an on-site employee. This information can be collected both through the forms on our Website and through the information you provide us by email or directly following a visit. Please note that if you contact us via any other electronic medium (such as Facebook or Twitter), the privacy policies of those websites will take precedence in the event of any conflict with this privacy statement. For what purpose personal data are processed For all processing, we ask you, as a future or current customer of Ann Hoste, for your permission to process personal data or we process them when they are necessary for the execution of the agreement between you and Ann Hoste. If we obtain data from you via the website, all processing of personal data will be done on the basis of the legal basis 'consent'. If we obtain data from you as a result of an agreement that you conclude with us, the processing ground for this data is “the execution of an agreement”. In some cases, other legal grounds may underlie the processing of personal data. Below we explain the purposes of data processing and which personal data are used in relation to this purpose. We collect and process the following personal data for the following purposes: To get in touch with you You can request general information or to make an appointment via the contact form. To comply with this information obligation, we process the following personal data - Surname - First name - Street name and house number - Postal code and city - E-mail address - telephone number We have obtained your permission to use this data. We will keep this data for 1 year after we are sure that you have received a complete answer to your question. If you contact us again within a year, we can give you a faster and more appropriate answer. Via the “newsletter” registration form you request us to keep you informed at specific times of novelties, offers and general relevant information. We process the following personal data for this purpose - E-mail address We have obtained your permission to use this data. We process this data for as long as you remain registered for the newsletter. When you unsubscribe, we keep this data for 1 year for evidentiary reasons. This allows us to demonstrate when you have unsubscribed. To be able to carry out treatments 2.1. When you book a treatment with us, we process the following personal data about you: - Surname - First name - Address - E-mail address - Telephone number - Conditions of feet, hands, face (medical data) We process this data on the basis of “performing an agreement” that we concluded with you. After the end of the execution of our assignment, we store this data for the legally required retention period. The basis is then “complying with a legal obligation”. We have obtained your explicit consent to process medical data. In the context of conflict management 3.1. In order to prepare our defense and provide evidence in the context of disputed cases, we process the following personal data about you - Surname and first name - E-mail address - Telephone number - Address - Conditions of feet, hands, face (medical data) - Treatments carried out We we rely on our legitimate interest for this. The data will be kept for and up to 2 years after the period for filing disputes or legal claims. This data is shared with lawyers, bailiffs, courts, experts and all parties called upon for this purpose. In order to collect outstanding debts owed to us, we process the following personal data from you - Surname and first name - E-mail address - Telephone number - Address We rely on our legitimate interest for this. The data is kept until full payment has been received. This data is shared with lawyers, bailiffs and courts. In the context of the general management of Ann Hoste Websites To ensure the proper functioning and security of our website, the following personal data are processed by placing different types of cookies - IP address - Browser used - Device with which you visit our website - Which pages of our website you visit and how long you stay on each page. Except for strictly necessary cookies, we have obtained your permission for this. In the cookie policy you can read everything about how long these different types of cookies are stored and to whom they are all shared. To allow us to develop our commercial relationship with you, we process the following personal data from you - Surname and first name - E-mail address - IP address - Browser used - Your interest in certain actions - Device with which you visit our website - Which pages of our website you visit and how long you stay on each page. We obtained your permission for this. This personal data will be processed by us until you withdraw your consent. To comply with legal obligations 5.1. In order to comply with the tax obligations imposed on us, we process the following personal data about you - Surname - First name - Address details. The basis for this is the fulfillment of a legal obligation. Depending on the legal basis, the data will be kept for the duration of the legal retention obligation. New purposes We may use your data for new purposes that are not yet provided for in our privacy policy. In that case, we will contact you by e-mail or via the website before using your data for these new purposes, to inform you of the changes to our privacy rules and to offer you the opportunity to refuse your consent for this. . Method of data collection We collect personal data from you in the following ways: Via the contact form Via e-mails sent By placing cookies on your browser Statistics and profiling We keep statistics about the use of our website. We use these statistics to improve our website, for example to only show relevant information. We may combine your personal data to learn more about you. Of course we will respect your privacy at all times. The statistics we maintain are always anonymized. We can also see your individual data in the statistics. Our statistics are processed via Google Analytics. We do not allow Google to use the obtained Analytics information for other Google services. We do not let Google anonymize the IP addresses. We require your permission to use this data. If you do not give us permission for this, we will not process this data. Minors We ensure that the privacy of minors is protected and encourages parents to be actively involved in their children's online activities. Ann Hoste will not knowingly or intentionally collect personal information from minors. Ann Hoste encourages minors, if they visit our website, to inform their parents about their online activity and to ask their opinions before submitting any personal information to us. Who has access to your data? We have access to your data when this is necessary to carry out processing as described above. We do not pass on your data to third parties without your permission. Your data is stored on a hard drive to which access is limited and the necessary technical and organizational measures have been taken to ensure security. Persons who have access to the hard drive are bound to confidentiality. We may share your information with the following parties: With our staff to carry out their assignment. With our affiliates and third party service providers who provide services or process data on our behalf, or for data centralization and/or logistics purposes. They only act as processors and only use your data under our strict conditions. We concluded a processing agreement with each of them. With suppliers, consultants, marketing partners and other service providers who need access to such information to work on our behalf. They also only act as processors and therefore only use your data under our strict conditions. With the competent authority in response to a request for information if we believe that disclosure is in accordance with, or otherwise required by, any applicable law, regulation or legal process. We will not transfer your data to processors outside the EEA (European Economic Area) without your explicit consent." Advertising We would like to send you advertisements about offers and new products or services. We do this in the following ways: by post by e-mail via social media by telephone You can object to this advertising at any time in the following way: Each letter explains how to do this. Each e-mail contains an unsubscribe link. You can block us or use the unsubscribe option. You can indicate this if you is being called. Location data When you visit our website, we will never try to find out where you are at that moment. Advertisements Our website does not show general advertisements. Cookies When you visit our website or use a digital application or app, cookies, files and technologies are used that store information on your terminal equipment (PC, laptop, smart phone, tablet, etc.) or that gain access to information already stored on your terminal equipment. The visitor to our websites, apps or applications can refuse or allow the use of these cookies, files and technologies, except for purely functional cookies that can never be refused. You can change your consent at any time. These files and technologies may consist of cookies, web beacons or pixel tags, log files, settings and information on your terminal equipment, etc. We ensure that the files and technologies we use do not contain viruses or other harmful applications. These files and technologies are sometimes temporary (session cookies, which are deleted when you close the browser), sometimes permanent (persistent cookies, which remain until they expire or until you delete them) or sometimes both. Some of these cookies, files and technologies are placed and managed by third parties and are necessary, among other things, to share information via social media and/or to enable certain applications on our applications. If third parties use such files and technologies via our website to automatically collect, process and possibly enrich data, we are not responsible for this. Some of the files and technologies used described here contain data that can directly or indirectly identify you. For more information and your rights regarding the processing of personal data, please refer to the chapter on your rights. You can manage cookies in the following ways: There are several ways to manage the cookies that are placed on your device when you visit our website. Certain cookies cannot be disabled. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. You can change the settings of your web browser to enable or disable cookies. Please note that if you use your browser settings to block all cookies, you may not be able to access parts of our Websites. These are the links to the cookie settings of the most popular browsers: Google Chrome Internet Explorer Mozilla Opera Safari Safari for mobile apps Security Security of personal data is of great importance to us. We ensure that your data is well secured with us. Ann Hoste takes appropriate technical and organizational measures to ensure a level of security with regard to the processing of the collected data, in accordance with the risks that may arise with regard to the processing of the data and adapted to the nature of the data to be protected. facts. Ann Hoste takes into account the state of knowledge, the costs and the nature, scope, context and purpose of the processing as well as the risks for the rights and freedoms of data subjects. If the personal data that Ann Hoste processes is breached, we will act quickly to determine the cause, limit the damage and remedy the situation. We inform the data subjects and/or the competent authority of this when the law requires us to do so. Changes to the Privacy Statement When our website changes, we must of course also adjust the privacy statement. So always pay attention to the date at the top and check regularly for new versions. We will do our best to announce changes separately. Access to and changes to your data The General Data Protection Regulation provides you as a user of this website with a number of rights that can be invoked, subject to certain conditions. Below you will find a summary of these with a brief explanation. What are your rights? The General Data Protection Regulation provides you as a user of this website with a number of rights that can be invoked, subject to certain conditions. Below you will find a summary of these with a brief explanation. As already indicated above, these rights can be invoked through the following channels: E-mail or by post Right of access Right of access means first and foremost that we must inform you about what happens to your data and that we must describe your rights. In addition, we must provide you with a copy of your personal data upon your request. We have one month to do this unless this is (technically) impossible for us. You will receive a copy upon simple request via one of the above channels. Please note that only the first copy is free. We reserve the right to request that you provide us with proof of your identity (to prevent us from passing on your personal data to other people). We will send you the information by e-mail, unless you specifically request the information by post or when an e-mail is not possible due to technical circumstances. It is possible that certain documents contain personal data of other persons who enjoy the same protection as you. We therefore need to anonymize certain documents, which may take some time. We will always inform you if we cannot fulfill the request within one month. Right to rectification (right to correction) If we are in possession of incorrect or no longer up-to-date data, we will correct this upon simple request. In the event that we suspect that your information is no longer up to date, we may contact you to verify this. Right to be forgotten If you meet one of the criteria below, we will delete your data. Your e-mail address and/or telephone number and/or address and/or name will be kept on a blacklist so that our system will recognize that you no longer wish to be contacted. Circumstances in which we may delete your data: We no longer process or need your data. You withdraw your consent to processing that was based solely on consent. You invoke your right to object (see below). Your data has been processed unlawfully. There is a legal obligation to delete the data. Your data has been collected in connection with the provision of information society services. There are some specific situations where the erasure request cannot be fulfilled. Most of these situations are common in our industry. The reasons for not being able to fulfill your request are one of the following: To comply with a legal obligation. For archiving, research or statistical purposes in accordance with Article 89 of the GDPR. To establish, exercise or defend legal claims. For public health reasons. The processing is necessary to exercise the right to freedom of expression and information. Right to restriction of processing We will suspend or stop processing in the event that: We are in possession of incorrect data. When our processing is considered unlawful. We no longer need the data, but you ask us not to delete it because you still need it. You object to the processing unless we believe that we have compelling legitimate grounds that outweigh your interests, rights and freedoms. If you do not agree with this, we will suspend processing until this becomes clear. When the restriction of processing no longer has a rationale, we will inform you of the reasons for lifting the restriction. Right to notification If you rely on the above rights, with the exception of the right of access, we will communicate this to any recipient to whom the personal data has been provided, unless this proves impossible or involves disproportionate effort. We will inform you about those recipients upon your request. Right to data portability All data that you have provided to us, that we process on the basis of consent and that we process by automated means, will be sent to you or another controller (if technically possible) in “readable format” upon request. For example, we can provide you with an Excel file of your data or transfer it to another party that you designate. Right to object When we process data on the basis of legitimate interest or on the basis of carrying out a task of public interest, you can object. We will examine your objection and continue processing after investigation only if we can prove that we have a legal basis to continue processing. The conclusion of the investigation will be communicated to you. If you object to direct marketing based on legitimate interest, we will no longer send you direct marketing from the moment we receive your request. Withdrawal of your consent You can withdraw your consent to the processing of your data at any time. However, there are two exceptions. Where there is another legal basis for processing your data, we will still process your data within that legal basis. Withdrawal of your consent cannot be used to circumvent contractual obligations. When you withdraw your consent, it will only have effect going forward and all previous processing will be considered legal. If there is a need to perform a contract, your data will be further processed on that basis. You can withdraw your consent by contacting us via: - Sending an email to info@annhoste.be - Sending a letter to Ann Hoste, 03178 Benijofar · Spain, Calle rambla 30 Submit a complaint If you feel that we do not help you properly, you have the right to file a complaint with the data protection authority at 1000 Brussels, Drukpersstraat 35 or via this link.